Privacy Policy
Last updated: 2026
This Privacy Policy explains how VibroBet Casino (“VibroBet”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you visit or use our website and services. It also explains your privacy rights and how to exercise them.
Brand/Website: VibroBet Casino
Primary website: https://vibrobet.net/
Related domain: vibrobet-kasyno.pl
Company: 3-102-937278 LTDA
1) Who this policy applies to
This policy applies to visitors and users who access our website, create an account, use our casino and betting products, contact support, or otherwise interact with VibroBet.
2) Personal data we collect
We may collect the following categories of personal data (depending on how you use the service):
Account and identification data: name, date of birth, username, password (stored in hashed form), email address, phone number, address, nationality, and other details required for account creation and verification (KYC).
Verification (KYC/AML) data: copies of identity documents, proof of address, payment verification documents, source-of-funds/source-of-wealth information where required, and screening results (e.g., sanctions/PEP checks where applicable).
Payment and transaction data: deposit/withdrawal amounts, timestamps, payment method details (e.g., Mastercard, VISA, bank transfer, Revolut, Google Pay, Monzo Bank), and limited payment identifiers. We do not intentionally store full card numbers; payment processing is typically handled by payment providers.
Gameplay and service usage data: game activity, betting history, bonuses claimed, responsible gaming settings, and interactions with promotions.
Device and technical data: IP address, device identifiers, browser type, operating system, language, log files, and crash/error diagnostics.
Communications: messages sent to customer support, complaints, and feedback (including call/chat/email records where available).
Marketing preferences: subscription status, consent records, and engagement metrics (e.g., email opens/clicks where applicable).
3) How we collect your data
We collect data in the following ways:
Directly from you: when you register, complete KYC, make deposits/withdrawals, participate in games, or contact support.
Automatically: through cookies and similar technologies when you browse and use the site.
From third parties: payment providers, identity verification providers, fraud prevention partners, analytics providers, and (where applicable) regulatory or public databases used for compliance checks.
4) Why we use your data (purposes)
We use personal data to:
Provide and operate the service: create and manage accounts, enable gameplay, process deposits and withdrawals, manage bonuses, and provide customer support.
Verification, security, and fraud prevention: verify identity and age, detect suspicious activity, prevent fraud/abuse, protect accounts, and maintain platform integrity.
Legal and regulatory compliance: meet anti-money laundering (AML), counter-terrorist financing (CTF), responsible gaming, tax, and other legal obligations that may apply to our operations.
Improvement and analytics: understand usage patterns, diagnose technical problems, improve user experience, and develop new features.
Marketing and promotions: send promotional communications where permitted by law and/or based on your choices; manage loyalty and bonus programs.
Dispute handling: investigate and resolve disputes, complaints, and chargebacks.
5) Legal bases for processing (EEA/UK-style notice)
Where relevant privacy laws apply, we process personal data under one or more of these legal bases:
Contract: to provide services you request under our Terms and Conditions.
Legal obligation: to comply with applicable laws (e.g., AML/KYC, responsible gaming requirements).
Legitimate interests: to secure our platform, prevent fraud, improve services, and manage business operations (balanced against your rights).
Consent: for certain marketing communications or non-essential cookies, where required. You can withdraw consent at any time.
6) Cookies and similar technologies
We use cookies and similar technologies (e.g., pixels, SDKs) to make the website work, keep you signed in, remember preferences, and analyze performance.
Types of cookies we may use:
Strictly necessary: essential for security and core site functionality.
Functional: remember preferences (e.g., language).
Analytics: measure traffic and usage to improve the website.
Marketing: help deliver relevant promotions where enabled.
You can manage cookies through your browser settings and, where available, our on-site cookie controls. Blocking certain cookies may impact site functionality.
7) How we share your data
We may share personal data with:
Payment providers: to process deposits and withdrawals (e.g., card networks and payment platforms such as Mastercard, VISA, bank transfer services, Revolut, Google Pay, Monzo Bank).
Identity verification and compliance providers: to verify identity, age, and meet AML obligations.
Game and platform providers: to deliver games and related services (e.g., live casino streaming, RNG game integrations) and ensure correct operation. Game providers may process limited technical identifiers and gameplay-related information to provide their services.
Analytics and security vendors: to monitor performance, detect fraud, and secure systems.
Customer support tools: to manage communications and requests.
Authorities and regulators: when required by law or to protect legal rights and prevent crime.
Corporate transactions: in connection with a merger, acquisition, reorganization, or sale of assets (subject to appropriate safeguards).
We do not sell your personal data in exchange for money. If local law defines certain data sharing as “sale” or “sharing” for targeted advertising, you may have opt-out rights as described below.
8) International data transfers
Your data may be processed in countries other than the one you live in (for example, where our vendors or infrastructure are located). Where required, we use appropriate safeguards for international transfers, such as contractual protections and security measures designed to protect your data.
9) Data retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to comply with legal, regulatory, accounting, and reporting requirements.
Typical factors that influence retention include: ongoing account status, unresolved disputes, fraud investigations, and mandatory AML/KYC retention periods. When data is no longer needed, we securely delete or anonymize it.
10) Security
We use administrative, technical, and physical safeguards designed to protect personal data, including access controls, encryption where appropriate, monitoring, and secure development practices. No method of transmission or storage is 100% secure; however, we take reasonable steps to reduce risk.
11) Your rights and choices
Depending on your location and applicable law, you may have rights to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your data (where legally permitted).
Restrict or object to certain processing (including direct marketing).
Data portability (receive a copy of certain data in a usable format).
Withdraw consent where processing is based on consent.
Lodge a complaint with a data protection authority, where applicable.
You can opt out of marketing emails using the unsubscribe link in messages or by updating your account preferences (where available).
12) Responsible gaming and age restrictions
Our services are intended for adults only. We may use verification checks to confirm eligibility and prevent underage access.
We may also process data related to responsible gaming tools (e.g., limits, self-exclusion) to help support safer play and comply with legal obligations.
13) Automated decision-making and profiling
We may use automated tools to help detect fraud, account takeovers, bonus abuse, and other suspicious activity. Such processing may involve profiling based on transactional and technical signals. Where required by law, you may have rights to request human review or to contest certain decisions.
14) Third-party links and services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
15) Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page and update the “Last updated” date. Significant changes may be communicated through the website or your account contact details where appropriate.
16) Contact us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us via the support channels available on our website https://vibrobet.net/.
To help us process your request, please provide sufficient information to verify your identity (we may ask for additional details to protect your account).
